- Who are you guys?
- Is your web site secure?
- Do you ship internationally?
- Why do I need to create account?
- I forgot my password, what should I do?
- What payment methods do you accept?
- How much is shipping?
- I have just paid for my order, what happens next?
- Are your handbags fake?
- How can I contact iFashionandbags for immediate assistant?
- What is your return policy?
- Do you sale to wholesalers?
- Tell me about the quality of your handbags?
- How do I track my order?
- Who are you guys?
- iFashionHandbags.com is one of the largest handbags distributors in Asia. Our manufacturing warehouse and offices are located in Bangkok, Thailand. Click over to our About Us page for more.
- Are your web site secure?
- Yes! We are affiliated with PayPal – the most reliable payment method online – which provides 256kb secured socket layer technology to assure your personal and payment information is safeguarded. All transaction details are managed through PayPal and not iFashionHandbags.com.
- Do you ship internationally?
- Yes, we ship worldwide to more than 60 countries. Please contact us to confirm shipping, if your country is not listed.
- Why do I need to create account?
- Creating an account with iFashionHandbags.com is free and easy. By registering, you can benefit from our comprehensive user dashboard that tracks and manages your orders, shipping and billing addresses, store credit, reviews and wishlist. Also, you will receive our newsletter for the latest handbag news and trends, recommendations and special deals.
- I forgot my password, what should I do?
- You can restore your password by following these simple steps: click on “My Account” at the top right of the website for the login page; scroll down and click on “Forgot Your Password” button; enter your email address and hit the ‘Submit’ button. Your password will be sent to the email you used at registration. If you are having trouble recovering your password, contact us.
- What payment methods do you accept?
- We accept all major credit cards, eChecks and PayPal payments. We utilize the security of PayPal – the most secure payment method online – for all our online orders. Note: you do not need to have PayPal account in order to purchase from us. To learn more about our available payment methods, please go to payment methods.
- How much is shipping?
- We have three options for the shipment of your handbags: economy ($13.00 using China Post or Thai Post), standard ($20.00 using EMS) and expedited ($30.00 with DHL Express). Depending on the method you prefer, delivery can take up to 2-3 weeks to arrive at its destination. The price is the same, however, no matter how many handbags you purchase. To learn more, check out our shipping options page.
- I have just paid for my order, what happens next?
- Upon completion, you will receive an email confirmation with your purchase information and status. Once we confirm your payment, your merchandise enters a packing process. Orders typically ship within 24 hours after payment is approved. You will receive another email when your package is shipped. If applicable, tracking details will be included.
- Are your handbags fake?
- No, we do not sell replica, counterfeit or knockoff handbags. Our collection of handbags is created with designer-inspired elements, and we do not violate any branded copyrights.
- How can I contact iFashionandbags for immediate assistant?
- The fastest way to get service is through our live chat feature. Simply click the live chat button at the top right of our website, and a customer service agent will be available to assist you. We are also available via email, using our contact form and by telephone during business hours 8:30 – 18:30 (GMT+7).
- What is your return policy?
- We accept returns for up to 30 days after order has been received by the customer for either refund or exchange. Upon receiving your product, please review the item for fit, comfort, color or other aesthetic qualities before removing the manufacturer's tag. To learn more about this policy, please go to easy returns page.
- Do you sale to wholesalers?
- We are pleased to do business with wholesalers as well. Please contact us for more details about wholesale orders.
- Tell me about the quality of your handbags?
- iFashionHandbags.com only sells high-quality handbags made with exceptional craftsmanship and meticulous detail. We have been retailers and manufacturers in the handbag industry for more than a decade, so we know that a $25 handbag does not look or feel like a brand name $200 handbag. You will be impressed with the value and similarities of the bags in our collection compared to those of high-end resellers.
- How do I track my order?
- As soon as we dispatch your order, you will receive a confirmation email that includes your package tracking number. Please note that online tracking is available for orders sent via registered air mail and via express airmail as well. To learn the status of your shipment, go to track my order page.
